Jul 22, 2021
This is one of my favorite episodes ever: Scott O'Neil. At the time, Scott was CEO of Harris Blitzer Sports and Entertainment, but he stepped down over the last few weeks to recharge and spend time with his family.
This actually makes the fact that we spent more time talking about his book, Be Where Your Feet Are, that much more relevant.
We cover a lot of ground from teaching and leadership to the power of coaching kid's sports. We talk about the importance of relationships, being a mentor, and making mistakes.
I found this conversation personally powerful and I really enjoyed getting to talk with Scott because at the end of it, I felt you will know both of us better.
Get Scott's book. I stayed up late reading it the night before we talked and it really stuck with me.
Check out everything I'm doing by hitting up my Linktree.
Connect with my friends at Booking Protect. Their data shows that folks are taking up refund protection at a rate that is about double what it was before the pandemic. This tells me people desire the peace of mind that refund protection provides. So talk with Cat, Cath, or Haley!
Get the NPS worksheet I've created with my friends at Eventellect by sending me an email: email@example.com. The Eventellect team is in my corner about the power of market research to find out why your customers appreciate you and the work you do and to find ways to deliver more value. So send me an email and get the worksheet.
Take a look at Activate. It is the new email marketing tool by the folks at Activity Stream. Activate will help you reconnect with your customers, better know what they want, and give you an advantage as your organization emerges from the pandemic.