Preview Mode Links will not work in preview mode

Dave Wakeman's The Business of Fun Podcast

Nov 4, 2019

Today's episode is brought to you by Booking Protect. Come see me and Simon at the Ticketing Professionals Conference in Sydney on 14 & 15 November. 

Come to my workshop in Melbourne on 18 November, "Fans For Life: Creating and Keeping Modern Fans". This is going to be a great day of learning and connecting with people from around the industry. 

Get my team's new newsletter: 'Talking Tickets'! 5 stories from the week that was with a quick analysis of why they mattered and how to approach them. 

My guest today is Ruby Newell-Legner. She's CEO of 7 Star Service and she is one of my go-to resources on customer service. So you know I was excited to have her on. 

We talked about a lot like vision, service, marketing, and emotional intelligence. 

We covered her cycles of service model, how to create change, and how she brings in ideas from around the world to help her teams and partners grow and deliver world-class service. 

Visit Ruby's website at