Preview Mode Links will not work in preview mode

Dave Wakeman's The Business of Fun Podcast

Sep 27, 2019

Today's episode is brought to you by Booking Protect: the global leaders in refund protection! 

Any Listing! Any Sector! Anywhere! Booking Protect has you covered with the world's most comprehensive refund protection product. 

Find out how to partner with Booking Protect by visiting them at

Come see me and Booking Protect CEO, Simon Mabb, at the Ticketing Professionals Conference of Australia in Sydney on 14th and 15th of November. 

I'm giving the opening keynote on change and innovation and it is going to be a shot of adrenaline to your organization. Get your tickets today at

Get my new newsletter, "Talking Tickets". A weekly shot of the top stories in tickets and live entertainment and why you should be paying attention to them. 

Come to my one-day workshop in Melbourne, Australia on 18 November! "Fans For Life: Creating and Keeping Modern Fans" will help you and your organization answer the question, "How do we get people off their couches, phones, or other places and into our building?"

We will cover lifetime fan value, fan-first experience, change, innovation, and a lot more. 

My guest today is Anthony Esposito, VP of Ticket Operations with the Atlanta Braves. 

We covered a whole lot of ground including the upcoming GAPTA event in Atlanta at SunTrust Park on November 5th, INTIX in NYC in January 2020, the digital experience, and more. 

One of my favorite parts of this one is where Anthony shares the customer service training that the Braves put their employees through. I think we can all learn something from them.