Aug 31, 2018
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Today's guest is someone that I've known for years and he was the first customer I had when I started out on my business owner adventure, Peter Shankman.
Peter is really like a shot of adrenaline when it comes to customer service and the word we hit on over and over again is empathy.
I wanted to have Peter on because he talks about the customer economy and how customer service can be a key driver of business.
This is a topic that can't be heard enough.
In this episode, we talk about the little things that make a big difference like the way that you can buy a drink for intermission before the show when you go to a theatre on the West End.
We talk about people, a lot.
You can find Peter at www.shankman.com.
Follow Peter on Twitter.
Peter's podcast is Faster Than Normal.
Get Peter's book, Zombie Loyalists.
Visit my website and blog at www.DaveWakeman.com