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Dave Wakeman's The Business of Fun Podcast

Aug 31, 2018

Today's episode is brought to you by Booking Protect. 

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Today's guest is someone that I've known for years and he was the first customer I had when I started out on my business owner adventure, Peter Shankman. 

Peter is really like a shot of adrenaline when it comes to customer service and the word we hit on over and over again is empathy. 

I wanted to have Peter on because he talks about the customer economy and how customer service can be a key driver of business. 

This is a topic that can't be heard enough. 

In this episode, we talk about the little things that make a big difference like the way that you can buy a drink for intermission before the show when you go to a theatre on the West End. 

We talk about people, a lot. 

You can find Peter at

Follow Peter on Twitter

Peter's podcast is Faster Than Normal

Get Peter's book, Zombie Loyalists

Visit my website and blog at