Feb 26, 2026
My guest today is Bruce Bryan.
Bruce has written a book called Turning Tables: Everything I Needed to Know About Business I Learned as a Server.
A great premise for a conversation since I credit so much of my marketing skill from my time in night clubs.
We talked about a lot of things such as:
- Empathy,...
Micaela Piccolo doesn't want you to feel like you are "screaming into the void" with your marketing.
Feb 23, 2026
What a banger!
This one is going to be homework the next time I teach a brand management class.
My guest today is Micaela Piccolo.
Micaela runs an agency called Pony Social and is a fractional CMO with Dano's Dangerous Tequila.
Which is amazing stuff.
We had a deep dive conversation about Dano's, Pony Social,...
Feb 19, 2026
My guest today is Vance Morris.
This is a banging episode focused on customer service and giving your customers a "wow."
In this conversation, I talk with Vance about:
- His experience with Disney, NASA, and the Smithsonian.
- Memorable service
- Touchpoints
- Customer journeys
...and, a whole lot more.
Visit my site at
Feb 12, 2026
My guest today is Nathaniel Marro.
Nathaniel is the Executive Director of NITO.
We hit on so many big topics in tickets that I can't even begin to touch on everything.
A few of the highlights:
- Unfair & Predatory Ticketing
- Fan 2 Fan Resale
- Lina Khan
- Touring Sustainability
- Fee Transparency
...and, a lot more.
Visit...
Feb 9, 2026
This was so much fun.
Until I went back through my notes, I had forgotten how many great nuggets of value James shared with me.
We hit on the idea of stories, but in a way that makes storytelling accessible to anyone.
In today's podcast, I talk with James Warren about:
- Stories as tools to influence.
- Audience...