Nov 4, 2019
Today's episode is brought to you by Booking Protect. Come see me and Simon at the Ticketing Professionals Conference in Sydney on 14 & 15 November.
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My guest today is Ruby Newell-Legner. She's CEO of 7 Star Service and she is one of my go-to resources on customer service. So you know I was excited to have her on.
We talked about a lot like vision, service, marketing, and emotional intelligence.
We covered her cycles of service model, how to create change, and how she brings in ideas from around the world to help her teams and partners grow and deliver world-class service.
Visit Ruby's website at 7starservice.com