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Dave Wakeman's The Business of Fun Podcast

Aug 27, 2019

Today's episode is brought to you by Booking Protect: the global leaders in refund protection. 

Check out our 10 part series on trends impacting the live event industry by visiting the blog at

Come see me and Simon Mabb, CEO of Booking Protect, at the Ticketing Professionals Conference in Sydney on 14 & 15 November. Get your tickets today at

I've been working on a really powerful project with EB Research Partnership and it is spreading around the world. Visit their website at and see Eli's story. Or, search #comesayhi on Twitter. 

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My guest today is Rob Mills, Director and CEO of the Gemba Group. 

I wanted to have Rob on because the Gemba Group is driven by a model of business they call "The Gemba Way" and it translates to "going to the real place." 

We had a great conversation about empathy, getting the customer into the room, change, sponsorship, China, and a lot more. 

Find out more about them by visiting their website at

And Follow Rob on Twitter