Aug 27, 2019
Today's episode is brought to you by Booking Protect: the global leaders in refund protection.
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My guest today is Rob Mills, Director and CEO of the Gemba Group.
I wanted to have Rob on because the Gemba Group is driven by a model of business they call "The Gemba Way" and it translates to "going to the real place."
We had a great conversation about empathy, getting the customer into the room, change, sponsorship, China, and a lot more.
Find out more about them by visiting their website at www.thegembagroup.com
And Follow Rob on Twitter.