Jun 18, 2018
My guest on episode 8 is Cat Spencer...
Cat is the VP of Business Development with Booking Protect.
I've been friends with Cat and her business partner, Simon, for several years now and one of the most impressive things I have seen is how well they manage to build and maintain relationships with their clients remotely.
As someone that does so much work remotely, I wanted to see if I could uncover some of their secret sauce.
Another thing that I wanted to find out is about their customer service. Over the past 18 months, Booking Protect has entirely recreated their customer service department and the industry and the world has taken notice. As the company has won awards from all over recognizing their ability to combine technology and service into a platform that serves customers and leaves them happy.
We also cover a lot more stuff around service, relationships, and the world of tickets.
As always, you can find me at www.davewakeman.com
You can always email me with your questions, suggestions, or ideas at dave@davewakeman.com.
You can find Cat at www.bookingprotect.com.
Connect with her on LinkedIn as well.